Description
Minimum order and billing limitations
• Minimum 12-month contract billed annually upfront or monthly
• Named- Named licensing enables access for a specific, named individual. These licenses are typically nontransferable, other than a one-time occasion.
• Concurrent- Concurrent licensing enables ANY authorized person access, provided the max number of simultaneous users doesn’t exceed the total number of licenses.
*Named and Concurrent licenses and add-ons cannot be mixed on a given subscription (all must either Named or all must be Concurrent)
The service
GoTo Resolve is an all-in-one IT Management and support solution with native remote support and access, RMM, asset management and ticketing.
- Consolidating reactive remote support tools and proactive remote access technology with RMM, asset management & ticketing, IT professionals can provide fast, consistent support from anywhere.
Target market
- SMB & mid-market organizations looking for a single consolidated tool for IT Management
- Managed Service Providers
Application and advantages for customers
- Easy, all-in-one IT management and support solution helping IT teams do more with less. GoTo Resolve makes IT management and support easy by bringing together RMM, remote support and access, helpdesk, and asset management in a streamlined, simple unified experience.
- Uncomplicating the Complicated. From no-code automation to multi-platform support, solve more problems faster with fewer resources.
- Seriously Secure. One less security headache with the first and only zero trust RMM architecture. The only all-in-one IT management and support solution with built-in zero trust architecture.
- More Value. Less Money. From desktop to mobile; proactive to reactive. Uncover and solve all problems without breaking the bank. GoTo Resolve is the only all-in-one IT management and support solution where saving money doesn’t need to mean getting less.
- Reliable, Time-Tested Technology. Nearly 20 years of experience partnering with businesses to help solve their IT challenges. GoTo credentials in this space go way back to 2003, when the company was founded as LogMeIn. GoTo powers GoTo Resolve and a portfolio of IT Solutions, trusted by over 375K IT leaders and users, from a wide range of industries, hospitality to healthcare, professional services to professional sports.
Technical features
- Antivirus Management: Easily monitor and manage AV software from a single dashboard with the ability to request status updates, view a list of threats, initiative scans & more.
- Bitdefender Endpoint Protection Add-On: Proactively detect threats. Address vulnerabilities. Protect infrastructure and users – the easy way.
- Alerting: Receive real-time, critical system alerts about computer health or software/hardware changes, to proactively address potential issues before they become a problem.
- Patch Management: Identify, approve, and deploy patches to one or more devices to keep your software up-to-date and protected against threats without interrupting end users.
- Application Updates (Windows)
- Automated Remote Execution: Set up one time or recurring remote deployments to devices, such as software installation, updates & patches, new employee provisioning & settings, pre-written scripts, workflows, and more.
- Device Mass Deployment: Deploy host software to multiple computers silently in the background using an MSI/PKG/APP installer.
- Multi-agent collaboration: Multiple agents can simultaneously view and control the customer screen, retrieve diagnostic information, and chat with each other and the customer during support sessions.
- Session Transfer: Seamless handover of a session to another active agent.
- File Transfer: The agent and the end-user can send each other files during any active session. In Session File Manager.
- Zero-download camera share: An innovative “see what I see” tool to expand range of support – like disconnected devices, Wi-Fi, printers, & more.
- Unattended remote access for PC, Mac, and Android devices gives agents the flexibility to address problems when the time is best for the employee and agent rather than taking a device offline at an inopportune time.
- Device Mass Deployment: Deploy host software to multiple computers silently in the background using an MSI/PKG/APP installer.
- Remote Terminal: Access a fully functional command prompt on deployed hosts to take care of most, if not all, administration tasks. Complete multiple tasks simultaneously to save time.
- Range of support channels: End-user portal, messaging apps, email & more simplifies access to support:
- MS Teams Integration: Customers can submit, review, and follow-up on tickets, while agents can receive, manage, and comment on tickets.
- Reporting: Track and generate reports for tickets in different groupings, drill down to see ticket details, and export ticket data in csv format.
- Quick Actions: Work directly in the ticket with features like quick actions, time tracking, adding followers to tickets.
- Mobile Agent App: Agents can support from anywhere with full helpdesk functionality accessible on mobile.
- Asset Management: Track and manage assets including hardware, software, and server throughout their lifecycles, tying assets to users, associating them with online devices, and correlating assets with support tickets. With that, allowing for a single unified view of devices/software/users.
- First-of-its-kind zero trust controls for an added layer of security for you and your managed devices from malicious actors
- Permission-based support with end-to-end data encryption using government-approved 256-bit Advanced Encryption Standard (AES) and Secure Sockets Layer (SSL)
- Multifactor authentication to add a second level of security for your accounts to make credential attacks extremely difficult.
- Connect to a business’ SSO tool, so agents can securely log into GoTo Resolve with the same identity they use for other enterprise applications.
- Added MDM capabilities allow IT admins to control, secure, and enforce policies on smartphones, tablets, and other endpoints.
- Dashboard: The internal IT dashboard delivers real-time insights into critical device health and helpdesk metrics. Stay on top of vital information that demands immediate attention, such as ticketing, updates, alerts, and antivirus notifications.
